Refund, Cancellation, and Dispute Policy

Donation Payments

• Donations are charged in U.S. dollars.
• The minimum donation is $5.00 and the maximum is $100,000.00 per transaction.
• Stripe securely processes payment details. LastDonor does not store full card numbers.
• LastDonor charges 0% platform fees on fundraisers. Stripe processing fees may apply.
• Donor names and donation amounts may appear publicly unless the donor selects anonymous.

When Refunds Are Available

Donations are generally final after processing, but we review refund requests in the following situations:

• An unauthorized or fraudulent transaction is reported.
• A technical issue creates a duplicate charge or wrong donation amount.
• A campaign is cancelled, suspended, or removed before funds are released.
• A campaign fails required verification after donors have contributed.
• A compliance, sanctions, payment network, or legal requirement requires a refund.
• LastDonor determines that refunding donors is the fairest outcome for a campaign.

When Refunds May Not Be Available

• A donor changes their mind after funds have already been released to a verified campaign recipient.
• The campaign remains active, accurate, and eligible under LastDonor policies.
• The refund request is submitted after card network or payment processor deadlines.
• The donation was part of a recurring subscription period that already processed and funded a campaign.

How To Request a Refund

Email support@lastdonor.org within 30 days of the donation when possible. Include the donor email address, donation date, campaign name, amount, and a short explanation. We usually review refund requests within 5 business days. If approved, the refund is submitted through Stripe and may take 5 to 10 business days to appear on the original payment method.

Recurring Donation Cancellations

Monthly donations can be cancelled at any time before the next billing date. Donors can manage subscriptions from their account when available or email support@lastdonor.org. Cancellation stops future charges; it does not automatically refund past donations.

Payment Disputes

If something looks wrong, contact us before filing a card dispute so we can investigate quickly. If a dispute is opened through a bank or card issuer, Stripe and the payment network may request transaction, donation, and campaign records from LastDonor. We cooperate with legitimate dispute investigations and may pause a campaign while the issue is reviewed.

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